Setting Up Your Email With Outlook 2013 On Media Temple

So you’re looking to try out the new Office 2013 suite, and have been tempted to use Outlook for a while.

You install Office 2013, the install runs smoothly, and you’re feeling pretty excited about this new suite. The first thing you do is open Outlook, to get yourself up and running with all the sweet features it offers.

Now you’re presented with an Email Wizard, you selected Manual settings, and would configured it to be an IMAP account. Shouldn’t be that hard to setup right?

Outlook 2013 | SMTP Error

Whoops, our configuration settings have failed. We seem to be able to receive email, but ¬†we cannot send email. What’s this SMTP error?

If you didn’t setup your email configuration properly, you’ll receive a message similar to the one above, stating that there is an error sending email. You look further into the issue, and attempt to follow Media Temple’s support documentation for setting up email accounts with Outlook; except that Outlook 2013, is not on the list, and now you’re now taking a look at the Outlook 2007 configuration documentation.

You read the guide, and are confused about some of the wording, but you give it one more shot anyways. It turns out you weren’t using the correct incoming and outgoing hosting servers.

Outlook 2013 Detailed Error Description

It fails once again, even though you’re now using Media Temple’s access domain as your primary incoming and outgoing domain.

Hmm, it fails once again. Now you’re back at taking a look at the documentation, and tracing your steps on how to fix the problem. You take a closer look at the documentation, and find out the proper Incoming and Outgoing hosting servers, which is your access domain, and learn that you have been using the incorrect ports all along.

You re-configure your server, and now you’re set!

Configuring Outlook 2013 under Media Temple’s IMAP Email Account Configuration

Your incoming and outgoing servers, for Media Temple, will be your access domain; which look like this sXXXXXX.gridserver.com , and it can be found on your Media Temple Server Guide under the control panel. Your  incoming port is 993, with SSL encryption, and your outgoing port should be 465, with SSL encryption.

Outlook 2013 | Advanced Email Configuration Settings | IMAP Configuration with Media Temple

It turns out you had configured the Incoming and Outgoing hosting servers incorrectly. But this image should help you, just make sure you’re using Media Temple’s Access Domain, which can be found in your Server Guide.

Outlook 2013 | SMTP Advanced Configuration Settings

Now for the moment of truth, you re-configure the ports, and enable SSL encryption.

Successfully Configured Your Email Account under Outlook 2013

Success!